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New from Oxford University Press!


Language Planning as a Sociolinguistic Experiment

By: Ernst Jahr

Provides richly detailed insight into the uniqueness of the Norwegian language development. Marks the 200th anniversary of the birth of the Norwegian nation following centuries of Danish rule

New from Cambridge University Press!


Acquiring Phonology: A Cross-Generational Case-Study

By Neil Smith

The study also highlights the constructs of current linguistic theory, arguing for distinctive features and the notion 'onset' and against some of the claims of Optimality Theory and Usage-based accounts.

New from Brill!


Language Production and Interpretation: Linguistics meets Cognition

By Henk Zeevat

The importance of Henk Zeevat's new monograph cannot be overstated. [...] I recommend it to anyone who combines interests in language, logic, and computation [...]. David Beaver, University of Texas at Austin

Query Details

Query Subject:   Research on Telephone Discourse
Author:   Gillian Howarth
Submitter Email:  click here to access email

Linguistic LingField(s):  Discourse Analysis

Query:   I am currently training Hiring Managers on how to interview effectively on
the phone. Their common complaint is that they are missing non-verbal
cues so cannot make reasonable judgements. I wonder if anyone can
recommend any papers / research that have been done on this subject.
Even if not specific to interviewing, I would be interested in any papers or
studies done on telephone dialogue and analysis on this. I realise this is
really broad - my HMs aren't linguictic experts but I just feel if I can give
them some background it might help frame the training.

LL Issue: 23.952
Date posted: 24-Feb-2012


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