Publishing Partner: Cambridge University Press CUP Extra Publisher Login
amazon logo
More Info


New from Oxford University Press!

ad

Vowel Length From Latin to Romance

By Michele Loporcaro

This book "draws on extensive empirical data, including from lesser known varieties" and "puts forward a new account of a well-known diachronic phenomenon."


New from Cambridge University Press!

ad

Letter Writing and Language Change

Edited By Anita Auer, Daniel Schreier, and Richard J. Watts

This book "challenges the assumption that there is only one 'legitimate' and homogenous form of English or of any other language" and "supports the view of different/alternative histories of the English language and will appeal to readers who are skeptical of 'standard' language ideology."


Book Information

   
Sun Image

Title: Business and Service Telephone Conversations
Subtitle: An Investigation of British English, German and Italian Encounters
Written By: Cecilia Varcasia
URL: http://www.palgrave.com/products/title.aspx?pid=640661
Description:

This book systematically investigates the sequential deployment of responses to requests in telephone service encounters in British English, German and Italian.

Varcasia describes and defines conversational strategies used by speakers of the three languages when responding to requests, considering the different response formats and their grammatical configuration. Chapters are organised according to the structural complexity in the responses and explore the different practices of turn-construction. This cross-cultural comparison recognises the similarities and differences in the preference for response format and reveals that speakers in all three languages oriented to the same expectations of detailed responses involving extended conversation rather than short responses that provided only the requested information.

This book will appeal to scholars of linguistics and communication studies as well as having practical implications for the training of staff and call-centre operators.

Publication Year: 2013
Publisher: Palgrave Macmillan
Review: Read the review
BibTex: View BibTex record
Linguistic Field(s): Discourse Analysis
Sociolinguistics
Subject Language(s): English
German
Italian
Issue: All announcements sent out by The LINGUIST List are emailed to our subscribers and archived with the Library of Congress.
Click here to see the original emailed issue.

Versions:
Format: Hardback
ISBN-13: 9781137286178
Pages: 200